Dana W.
Email · 8:47 AM
“Nobody responded to my complaint. It's been six days.”
— —
0 UNANSWERED
Urgent
Complaints
Praise
Marcus T.
Google · 8:49 AM
“The store was dirty. Tables, floor, restroom — all of it.”
Priya N.
Email · 8:50 AM
“My daughter has a nut allergy and the label was wrong.”
Robert K.
Email · 8:52 AM
“The manager never called me back. Third time asking.”
Elise B.
Email · 8:55 AM
“This is my third email. Is anyone reading these?”
Jamal H.
Email · 8:58 AM
“Charged twice for one order. I want a refund today.”
Sofia R.
Yelp · 9:01 AM
“Honestly the new morning crew is wonderful.”
Glen P.
Google · 9:04 AM
“Waited 25 minutes at the drive-through. Left without food.”
Anonymous
Email · 9:06 AM
“A freezer is down at the Quincy store. Stock is melting.”
Devon M.
Email · 9:12 AM
“Your cashier covered my coffee when my card failed. Wow.”
Victor S.
Email · 9:18 AM
“I slipped near the entrance. No wet-floor sign anywhere.”
June A.
Google · 9:21 AM
“Five years a customer. The Salem team is the reason.”
Mendly
One intelligence layer that reads every word your customers send.
Section one · The problem
The complaints arrive faster than you can read them.
Sorted. Prioritized. Understood.
Complaints separate from praise. Urgent issues surface. Before your coffee is cold.
SCROLL
Section two · The response engine
Watch one complaint travel from inbox to resolved.
01Email arrives
02AI reads it
03Sentiment
04Playbook
05Draft
06Send
parsing intent · 0.4s
frustrated · severity 4/5
rule matched: refunds ≤ $25 → resolve + credit
DRAFT · in your voice
2.1s
Approved
DELIVERED — 11 SECONDS, END TO END
Section three · The transformation
One reply changes how the story ends.
“Never coming back. I emailed twice about my order and heard nothing. They clearly don't care.”
— Dana W. · public review
MENDLY REPLY · SENT IN 11S
“Dana, you're right — two emails with no answer isn't who we want to be. Your order is refunded, and the manager who missed it has already called you. We'd love one more chance.”
DANA · 2 DAYS LATER
“Thank you for making it right. Updated my review — we'll be back this weekend.”
RELATIONSHIP RESTORED
Section four · The playbook generator
Describe your business.
We'll build the playbook.
Service rules, refund limits, escalation paths, brand voice, store-specific instructions — generated from one sentence, then yours to edit forever.
tell mendly about your business
analyzing franchise patterns…
GENERATED PLAYBOOK
Dunkin' · 12 locations · Greater Boston
BRAND VOICE
Warm and direct. No corporate filler. Sign with first names.
REFUND POLICY
≤ $25 → auto-approve with apology. Larger → owner review within 2 hours.
ESCALATION PATH
Allergen, safety or legal language → owner + store manager, immediately.
STORE OVERRIDE · QUINCY
Known drive-through delays — acknowledge wait, offer free drink card.
STORE OVERRIDE · SALEM
Praise trends high — route wins to the team channel every Friday.
TONE BY SEVERITY
Severity 4–5 → apologize first, explain second, resolve in the same message.
Section five · The command center
Every store. Every inbox. One brain.
QUINCY · TRENDING
Refund requests up 40% this week — freezer issue suspected.
SALEM · LEADER
Highest praise ratio, 9 weeks running. Playbook shared network-wide.
0
STORES LIVE
0
REPLIES TODAY
0s
AVG RESPONSE
Complaints, praise, performance, operations — visible from one seat.
Section six · The advisor
Ask your business anything.
refund mentions +40%
Refund mentions are compounding weekly at Quincy — pattern matches an equipment failure, not a staffing issue. Worth a site visit before Friday.
Like a consultant who has read every message your customers ever sent.
Section seven · The learning loop
Every reply makes the next one smarter.
1
LEARNING CYCLES TODAY
Drafts get sharper
Tone match improves with every approval and edit you make.
Escalations get rarer
Repeat issues route straight to the fix, not to your inbox.
Insights arrive earlier
Patterns surface after 5 complaints, not 50.
INTELLIGENCE THAT COMPOUNDS
Section eight · After Mendly
Every complaint answered.
Every customer heard.
Every store connected.
Turn complaints into loyalty.
AI-powered customer feedback management for businesses that care about every customer.
No credit card · Cancel anytime · Unlimited during early access